Humbercare Case Studies

We are currently accredited by Investors in People – IIP assess how we are performing against a framework in areas including employee engagement, communication, organisational culture and work practices. This helps us understand our performance in leading, supporting and developing our people. 

Humbercare has achieved and maintained this accreditation since 2002 and will continue to strive and develop with the ever changing frameworks standards.

In our most recent assessment in August 2023 our assessor reported:

"Your people are an absolute credit to your organisation and are carrying out much-needed work in the community. They are passionate about making a difference to people’s lives and supporting those who are very much in need of a helping hand."

"People feel valued and recognised by Humbercare for the work they put in and the commitment they show."

"People told me that they have a voice in the organisation and feel that they can put their opinions across."

"People wholeheartedly believe that Humbercare are having a positive impact on the community."

"People display a high degree of confidence in the Senior Management Team, scoring their confidence in leadership at an average of 9 out of 10."

"You have a mature and sensible approach to people management challenges."

"You put multi-faceted solutions in place consisting of structural change, procedural change, and training and development as a tool."

We are currently accredited to the Matrix Standard by The Growth Company, this is the international quality standard for organisations that deliver information, advice and/or guidance as part of their service offering. It is an outcome based assessment that not only looks at processes used to support delivery of information, advice and guidance but also how the results are achieved. This accreditation helps us to benchmark against best practice and demonstrates that we offer high quality information advice and guidance services.
 
Humbercare has achieved and maintained this accreditation for over 10 years and will continue to strive to maintain and develop our service delivery against the ever-changing standards.

In our most recent assessment in June 2023 our assessor reported:

"Humbercare is an organisation which is totally service user focused where staff are professional, well trained and highly motivated to ensure that service users achieve their goals and positive outcomes."

"Humbercare is very much an organisation which is person centred where all staff have consistently supported individual service users in a non-judgemental and impartial manner utilising professional practices."

"The style and leadership and management in Humbercare continues to be team based and participative where the Vision, Mission, Values of the organisation are understood by all staff."

"Humbercare have developed a strong culture of support and clarity of purpose."

Humbercare has signed the charter demonstrating our commitment to supporting mental health at work no matter where a person is in that journey. We recognise and are committed to supporting the mental health of our staff. The charter is a public declaration of our ambition to uphold the following values:

• To provide non-judgemental and proactive support to staff with experience of mental ill-health.‍
• To not make assumptions about a person with a mental health condition and their ability to work.‍
• To be positive and enabling toward all employees and applicants with a mental health condition.‍
• To support line managers in managing mental health in the workplace.‍
• To ensure they are fair in the recruitment of new staff in accordance with the Equality Act (2010).‍
• To make it clear that people who have experience of mental ill-health will not be discriminated against.

Humbercare is a member of the Disability Confident Scheme and is confirmed a Disability Confident Employer. This scheme helps us to play a leading role in changing attitudes for the better in our organisation, network and community. Signing up to the scheme demonstrates our commitment to inclusion and diversity in the workplace, it also helps us to recruit, build and retain an excellent team.

Cyber essentials is a government backed, industry supported scheme to help organisations protect themselves against common online threats. As an organisation that handles certain sensitive and personal information when delivering contracts supported by public funds we must be certified against the Cyber Essentials Scheme.

The certification gives us peace of mind that our defences will protect against the vast majority of common cyber attacks whilst demonstrating our commitment to cyber security. Assessed annually we are proud to be continuing to work towards these minimum requirements.

Humbercare is proud to have achieved compliance against the NHS Data Security and Protection Toolkit. We measure our performance against the National Data Guardians 10 data security standards through an online assessment.

Throughout delivery of our services and as an organisation that has access to NHS patient data and systems we must use this toolkit to provide assurance that we are practicing good data security and that we are remaining GDPR compliant. In order to meet these requirements we are assessed annually to ensure best possible practice.

Humbercare is registered with the Care Quality Commission who are the independent regulator of health and social care in England. The commission ensures the quality and safety of care. Humbercare are proud to have achieved “Good” ratings across all fundamental standards in our most recent inspections across our Hull and North East Lincolnshire regulated services.

Humbercare Ltd has committed to working to end men’s violence against women by becoming White Ribbon Accredited. As an Accredited organisation, Humbercare Ltd will develop and deliver a comprehensive Action Plan to change the cultures that lead to abuse and violence and promote gender equality.

White Ribbon is a global campaign that encourages people, and especially men and boys, to individually and collectively take action and change the behaviour and culture that leads to abuse and violence. To wear a white ribbon is to promise to never to commit, excuse or remain silent about male violence against women.

Anthea Sully, Chief Executive of White Ribbon UK said, “White Ribbon Accredited organisations can make a real difference towards ending violence against women by promoting a culture of respect and equality, among their staff and wider communities. By raising awareness among employees, people can learn how to become allies and call out violent and abusive behaviour when they see it, at work and in the wider community. We are delighted to welcome Humbercare Ltd as one of our White Ribbon Accredited organisations and are looking forward to working with them towards ending violence against women once and for all.''

Humbercare is accredited as a member of Circles UK, the national body supporting the development, quality, coordination and effectiveness of Providers of Circles of Support and Accountability. Humbercare is compliant with Circles UK Code of Practice with the national standards requirement to be able to deliver the service.

Glasspool Charity Trust have been making a meaningful difference to the lives of individuals and families facing financial difficulties since 1939.  Humbercare has been selected to be a frontline partner for the Flexible Frontline Fund sole grants programme.  The programme enables frontline organisations, such as ourselves; that provide whole-person support, to access and distribute grant funds to their service users and clients.  The grant funding can be used for a range of household goods and services; and by offering flexibility, Glasspool and frontline organisations make a real-time impact on the lives of individuals, couple and families across the UK.  Humbercare is proud to have been selected as a partner and is awarding grants on a daily basis to alleviate the financial pressures and challenging times our service users face.

Humbercare is actively working towards achieving Bronze membership in the Employer Recognition Scheme (ERS) of the Armed Forces Covenant.

The Armed Forces Covenant represents the nation's commitment to those who serve, ensuring they are treated fairly and not disadvantaged in their daily lives. This includes providing additional support to injured servicemen and women and bereaved families when needed.

The Employer Recognition Scheme (ERS) honors employers that deliver outstanding support to the Armed Forces community and Defence, exceeding their Covenant pledges.