Housing Officer - Full Time

Contract:

• Full Time, Permanent. Please note this role occasionally includes on-call duties in addition to the core hours.

‍Key Responsibilities:

• To engage with customers on a weekly basis to support individuals to secure, maintain and achieve independent living.
• To support with the assessment of housing applications, identifying support, risk and housing needs using a housing first approach, ensuring signposting is carried out where relevant to other specialist/housing or support providers.
• To support colleagues with property allocation and lettings; carrying out accompanied viewings, ensuring effective ‘sign-ups’ for tenants whilst selling the ethos of tenancy sustainment and responsibility.  
• To carry out regular property inspections utilising existing checklists and procedures to ensure that all properties meet compliance and maintain an acceptable standard. Chrysalis Housing Officers to take appropriate action with regards to supporting customers to report any concerns within their home including essential repairs and maintenance.  
• To provide a low-level support package to customers to ensure they build/maintain the skills required to achieve independent living.  Chrysalis Housing Officers are to utilise Humbercare’s support planning tools to identify areas of support required and work with customers to coproduce action plans to achieve.
• To ensure Chrysalis Housing properties are well presented and maintained by both our customers and Humbercare (in conjunction with the maintenance department).
• To provide a high-quality service; ensuring outstanding customer service and service delivery by acting as an ambassador for Humbercare and point of contact for customers.  Engaging with customers to design services that work for them and utilising resources within the local area to make a real, quality difference to peoples' lives.

‍Essential Requirements:

• Educated to Level 3 Diploma or equivalent.
• Experience of working in a social care or social housing environment.
• Knowledge of tenant and landlord legislation.
• Knowledge of statutory and voluntary support agencies.
• Experience of working with others to achieve successful outcomes.
• Excellent communication, interpersonal and problem-solving skills.
• Excellent time management skills and ability to effectively coordinate and manage a caseload.

Desirable Requirements:

• Willing to work towards a recognised housing management qualification.
• Current full driving licence and access to transport is desired but not essential.

If you are passionate about improving the delivery of supported accommodation and have the necessary skills and experience, we would love to hear from you.

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