Futures - Housing Related Support Service

Working in partnership with Hull City Council and local agency's to deliver a quality driven service dedicated to reducing homelessness and improving the lives and futures of individuals within Hull.


Westbourne House supports around 50 service users at any time, with all referrals made into the service via Hull City Council's Housing Options Team. With a 10:30pm curfew in place to enable us to monitor our services user's welfare effectively, we have staff on hand 24 hours a day to offer support. Our service users come from a variety of backgrounds, the common factor is when they arrive on our doorstep, they are homeless.

The Futures service exists to support people from the streets, providing a roof over their head and intense support with their personal issues that may have led to homelessness. The end goal is for the service user to go on to live independently with success. In short, we support people to enable brighter futures.


Every persons needs are unique to them. We put together a personalised support plan We offer emotional and practical guidance and support to our services users. This can include:

  • Teaching budgeting and cooking skills
  • Substance/alcohol misuse advice and support to access specific services for treatment
  • Mental Health issues
  • Daily living skills
  • General wellbeing and health
  • Attending appointments
  • Confidence building
  • Social inclusion


Our staff regularly walk around the local community ensuring positive engagement with local residents and businesses.

We recruit and train local volunteers and students to enhance our service delivery and improve their employment skills.

We work in partnership with the local anti-social behaviour teams to improve our local neighbourhood.

We attend meetings and liaise with Humberside police who run the west Hull begging initiative to reduce begging in the local area.

Our staff and management respond quickly and proactively to any concerns from residents and businesses in the local area.


We work along side other relevant agencies to ensure that our service users are offered a well rounded package of support. These agencies include:

  • Hull City Council
  • Humberside Police
  • Other accommodation providers across Hull
  • Hull Royal Infirmary
  • Mental Health Services
  • Hull BID
  • ReNew – drug and substance misuse service
  • DAP – Domestic abuse service
  • Womens Aid

For a downloadable information leaflet on this service please follow this link .

Futures - Centre for Assessment and Emergency Accommodation

“We believe that social inclusion is key to helping our service users to regain their independence and a sense of community”

Contact the management team:
Danny Allman
01482 497573

Emma Wagner
01482 497574

Please call us with any questions you may have and to find out more about what we do

Futures Centre for Housing Related Support Service

123 Princes Avenue,
Hull, HU5 3JN